Returns & Exchanges

At Starfish Market, we prioritize the freshness of your groceries and offer a 24-hour satisfaction guarantee on all perishable items. If your order does not meet our quality standards, we are committed to making it right through a refund or replacement.

1

Inspect Your Order

Upon delivery or pickup, please check your items for quality and accuracy against your receipt.

2

Contact Support

Email our team within 24 hours of receipt with your order number and clear photos of any damaged or incorrect food items.

3

Receive Authorization

Our quality control team will review your request and issue a Return Merchandise Authorization (RMA) or approve an immediate credit.

4

Processing Refund

Once approved, a refund will be issued to your original payment method within 3-5 business days, excluding delivery fees.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing